Terms and Conditions & Website Terms of Use

Definitions

'Content'            - all materials and information on the Website including without limitation any logo, design, text, graphic and their arrangement
'Feedback'         - all comments or materials sent to Us through the Website including feedback data, questions, comments and suggestions
'Goods'              - any products which are available to be purchased through the Website.
'Notify'               - give notice to 'Us' in writing either by email or post sent to 'Chains And Necklaces, Pulse Tech (UK) Ltd, Unit A501 The Biscuit Factory, 100 Celements Road, London SE16 4DG
'Order'               - any order or request to purchase Goods.
'Our'                  - belonging to 'Us'
'Us'                    - Pulse Tech (UK) Ltd, Trading as www.chainsandnecklaces.co.uk.
'We'                   - Pulse Tech (UK) Ltd, Trading as www.chainsandnecklaces.co.uk
'Website'            - www.chainsandnecklaces.co.uk and all subdomains, folders, paths, pages and file extensions www.chainsandnecklaces.co.uk together with any enquiries made directly to any email address of www.chainsandnecklaces.co.uk
'You'                  - any person or robot who is browsing on any part of the Website.
'Your'                 - belonging to 'You'

The following Terms and Conditions and Terms of Use apply to all transactions on the Website or via email or phone with any customer representatives of the Website as well as any other use of the Website or any use of the Website's Content. The use of the Website and any Orders made via this site indicate that You accept these Terms and Conditions. By proceeding beyond the homepage you accept the Terms and Conditions and Terms of Use of the Website.

General
These Terms and Conditions do not affect Your statutory rights. To Order Goods through Our Website or over the phone You must be at least 18 years of age. We will treat each Order for Goods as an offer by You to purchase the Goods subject to these terms and conditions.

Description of Goods & Accuracy of Product Information
All images, descriptive matter, specifications and advertising on the Website and adverts are for the sole purpose of giving an approximate description of the Goods. Weights given on the site are approximate as many items are handmade and not mass produced. If You want Us to check an item for You before placing an Order please contact Us. It is Our aim that all information on the Website and adverts should be accurate and uptodate. 

Payment and Price
The total price payable for the Goods will be stipulated at the time when You place Your Order whether or not the Order has been confirmed. We are entitled to make adjustments if there is an error or omission in the price published for the Goods whether or not the Order has been confirmed. We will inform You of the correct price and give You the opportunity to cancel the Order. All prices on the Website include VAT ( GB942074728 ) for UK customers. Unless explicitly stated prices are exclusive of delivery charges. All delivery charges will be shown when You confirm Your Order.  Any offers made by email, post or phone to supply Goods is not binding until a dated final invoice has been issued by PDF, Fax or Mail.  All products, prices and advertisements on the Website are invitations to treat and do not constitute offers capable of acceptance.  When You pay for an item which You have put in Your shopping cart this is treated as an offer capable of acceptance by Us.  This does not affect any customers' statutory rights to cancel an Order.

Payment Methods
We accept all major credit and debit cards including Visa, Visa debit, MasterCard, Switch, Delta and Maestro through Sagepay and Paypal. When placing an Order, You must provide Us with an exact billing address and telephone number - the address and phone number Your credit or debit card bank has on file for You. Incorrect information will cause a delay in processing Your Order. Your Order will only be processed once authorisation of Your credit or debit card has been properly received.

If Your transaction is declined because of an incorrect billing address, incorrect CCV authorisation, or an address verification error then a shadow for the transaction ( pre-authorisation ) may appear on Your account for each payment attempted. This may remain on Your card for a number of days but the exact period depends on the issuing bank of the card.  Some transactions will go through a further level of fraud prevention, and We may need to contact You on Your given telephone number. If You give an incorrect number it may result in Your transaction being cancelled. You may also pay by cheque or postal Order although We cannot dispatch the Goods until payment has been cleared which can take up to 6 working days. You can also pay by Bank Deposit, Bank Transfer; Sterling denominated Postal and Money Orders. We aim to process these transactions the day the payment clears.

Promotions
All Promotions that require a minimum spend require the minimum amount to be reached after any other discounts and shipping.

Suitability of our product's for Children.
Our products are not suitable for childrenas small parts may represent a hazard.

Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If We do not supply the Goods for any reason We will not charge You for these and We will refund any money already paid for them. However, We will not be responsible for compensating You for any other losses You may suffer if We do not supply the Goods. You should confirm the availability of an item before placing an order by calling or emailing Us.

Delivery Times
Delivery times will depend on the shipping method chosen. We aim to dispatch all Orders received by 2pm (GMT) the same day. We will endeavour to deliver Goods within the times stated but Goods are subject to availability, and delay in delivery of Goods is sometimes outside Our control. Any dates We specify for the delivery of the Goods are approximate only and We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the Goods. If We are temporarily out of stock, We will notify You of this position immediately. If there is going to be a delay We will always offer You a refund for the full amount of the Order.

Missing Orders
You will get an 'order dispatched email' when Your Order is posted. This is the actual day of posting and this is only sent after an Order is dispatched. If an Order does not arrive within the specified delivery time We will use reasonable effort to resolve any problems with the Royal Mail. Items sent Special Delivery will normally be replaced if they have not arrived within 7 working days. For all other methods of postage We cannot report Orders lost until 15 working days have lapsed since the Order was sent. Only after this period can We dispatch replacement items.

Risk
As soon as We have delivered the Goods to Your door You will be responsible for them. We will only deliver Goods to the address on the Order and Goods will not be left without a signature. From the time of receipted delivery of the Goods, any loss or damage to the Goods shall be at Your own risk. Any transit damage to the Goods, shortages or incorrect Goods supplied must be noted on the delivery consignment note at the time of delivery.

Damage in Transit
If goods arrive in a damaged condition you should make a note on the carrier's delivery docket and you should notify us within 7 days to enable us to resovle the problem as swiftly as possible.

Incorrect Goods
Please notify us of any incorrect goods supplied within 7 days to enable us to correct the problem as quickly as possible.

Returned Goods / Cancellation of Orders
If You are not satisfied with Your Order for any reason, You have the right to cancel Your Order within 21 days from date of delivery. Orders cancelled within the 7 Day 'Cooling off' are entitled to a full refund. If the order is cancelled out with this period the refund will be less delivery charges. Please notify us that you wish to make the return and take care to return the good via an insured method and in original condition. We will issue a refund within 30 days.

Engraved items can only be cancelled prior to engraving. Once engraved we cannot accept returns for engraved items. However, if your item is not to the specifications on the order or is faulty please contact us. Please note that engraving is as per the text entered on the product page. Please check that this does not contain any errors as we cannot accept returns for mistakes made during the order process. If you have any specific requirements for engraving, such as size or positioning of text please contact prior to engraving.

Where goods are refunded, the original postage costs for those orders will only be refunded for those sent originally by standard 1st class and 1st class recorded post. Postage costs will not be refunded for special next day delivery and Saturday guaranteed post.

Cookies

Visiting this website with your browser settings adjusted to accept cookies tells us that you want to use our products and services and that you consent to our use of cookies and other technologies to provide them to you as described in this cookies page

Other
Failure by Us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice.  If any clause in these agreement is deemed not to be legally valid it will not affect any other clause in this agreement.

Website Terms of Use
These Website Terms of Use apply to the Website which is operated by PulseTechUK Ltd under the domain name www.ChainsAndNecklaces.co.uk.  By proceeding beyond the homepage You agree to accept these Terms of Use and We agree to grant You a non-exclusive, non-transferable licence to use Website in accordance with the conditions set out below.
We may revise these Terms of Use from time to time without notice and such revision will take effect when it is posted on the Website. Your continued use of this Website will be regarded as Your acceptance of these Terms of Use as amended.
In addition to the provisions of these Website Terms of Use, there may also be specific and additional terms that apply to certain sections of the Website. Because those specific and additional provisions also apply to Your use of those sections, We recommend that You review them wherever they appear. In the event of any inconsistency between the provisions of these Website Terms of Use and those other specific and additional provisions, the specific and additional provisions will prevail.
In accessing the Website, You must not:

1. Disrupt or interfere with the Website, or any services, system resources, accounts, servers or networks connected to or accessible through this Website or linked websites;
2. Disrupt or interfere with any other user's enjoyment of this Website or linked websites;
3. Use any robot, spider, other automatic device or manual process to monitor, copy or extract any web pages on the Website, or any of the Content, without Our prior written permission;
4. Take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website;
5. Reverse engineer, reverse assemble or otherwise attempt to discover source code or other arithmetical formula in respect of the software underlying the infrastructure and processes associated with the Website;
6. Use the Website to violate the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material including material that are deemed threatening or obscene, or engage in any kind of illegal activity;
7. Engage in any kind of illegal, criminal or tortious activity through the use of the Website;
8. Attempt to obtain unauthorised access to this Website or parts of this Website that are not opened to public access, or post or transmit to or via this Website any material that may infringe the intellectual property rights of any third party, or any defamatory, derogatory or offensive material or publication.
9. If We issue You with a password that permits You to access certain parts of the Website, You are solely responsible for any use of the Website through such access, whether authorised or not.
10. You must comply with all applicable local, national and international laws and regulations that relate to Your use of or activities on this Website.

Copyright and Submitted Material
All Content is licensed to or owned by Us. Unless We indicate otherwise You must not copy, distribute, republish, download, display, post or transmit the Content in any form or by any means including but not limited to electronic, mechanical or otherwise without Our prior permission or the written permission of Us. You may access and use the Content and this Website for Your own personal use only. Unless expressly permitted otherwise, You must not do anything to alter, modify or add to the Content.

Feedback
All Feedback will be deemed to be non-confidential. We have no obligation of any kind with respect to such Feedback and will be free to reproduce, use, disclose, exhibit, display, transform, create derivative works and distribute the Feedback to others without limitation. Further, We will be free to use any ideas, concepts, know-how or techniques contained in such Feedback for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products and services incorporating such Feedback.

Links
We may provide links on this Website to the websites of third parties. However, You acknowledge and agree that We have no control over and do not monitor these third party websites. We make no representations about and cannot accept any liability for these websites. A link to a third party website does not mean that We endorse the content of that website. Your access to third party websites may be governed by their own terms of use.
You may not create a link to this Website from another website or document without Our prior written consent.

User conduct
You are responsible for all of Your activity in connection with accessing the Website. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of Your access to the Website. You may not post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain personal data from any Website user.

Indemnity
You agree to indemnify Us and hold Us (and our related bodies corporate, directors, officers, employees, agents and contractors) harmless from any claim, action, demand, loss or damages made or incurred by any third party arising out of or relating to Your conduct (including transmitting any defamatory, derogatory or offensive statements or material to any person), Your use of the Website, Your breach of these Terms & Conditions, or Your breach of any rights of third parties.

Limitation of liability
Subject to any responsibilities implied by law and which cannot be excluded, We (including, in this limitation of liability clause, our related bodies corporate, directors, officers, employees, agents and contractors) expressly disclaim all liability to You or any other persons for any losses, damages, liabilities, claims and expenses (including but not limited to legal costs and defence or settlement costs) whatsoever, whether direct, indirect or consequential, arising out of or referable to the Content or the Website (or material accessed via this Website), or to access of the Website by You, howsoever caused, whether in contract, tort including negligence, statute or otherwise. To the full extent permitted by law, any liabilities imposed on Us, or implied into these Terms & Conditions, under any law are hereby excluded.